Privacy Policy
Last updated October 30, 2026
This policy explains what personal information ArcScale Media collects, why, who we share it with and what you can ask us to do with it. ArcScale Media serves people and businesses in the United States and Canada. “We” and “us” mean ArcScale Media and the people who run it.
What we collect
When you sign up or apply: your name, email address, password (stored only as a secure hash), account type and any business details you give us, such as your company, website, traffic sources and the countries you work in.
When you use your account: the offers you open and complete, click and conversion records, support messages, settings, and your payout details (for example a PayPal email or crypto wallet address) and withdrawal history. If you turn on two-factor sign-in, we store the setup key and hashed recovery codes.
If you connect Discord: your Discord user ID and username, and which servers you use our bot in.
When you visit the site: your IP address is used briefly to stop abuse (for example too many sign-in attempts) and to work out your country and region, because some offers are only available in certain places. We keep the country code, not your IP address, on your profile.
When you send a website form: whatever you enter in it.
Please don’t send us passwords for other services, card numbers, ID numbers or your customers’ personal data.
How we use it
- To run your account and show you the right offers.
- To track clicks and conversions, check them against advertisers’ rules, and pay you what you’ve earned.
- To spot fraud, duplicate accounts and abuse.
- To reply to applications, support requests and messages.
- To send you emails about your account, such as approvals, support replies and payments. You can turn off the optional ones in your settings.
Cookies
We use one essential cookie to keep you signed in. It expires after 24 hours. Your browser also remembers your light or dark theme. We don’t use advertising cookies or third-party analytics.
Who we share it with
- Advertisers: when you open an offer, the advertiser receives a click ID and, for publishers, a sub-ID that the publisher chooses. Advertisers do not get your name or email from us.
- Publishers: if you earn through a publisher’s site, that publisher sees your user ID on their site and the status of your conversions.
- Service providers we rely on: our server host, Cloudflare (which protects and delivers the site), our email provider, Discord (if you use our bot) and the payment method you choose (for example PayPal or a crypto network). Some of these may store data outside your country, including in the United States.
- When the law requires it, or to protect our users or ourselves from fraud.
We don’t sell your personal information.
How long we keep it
We keep your information while your account is open. After an account is closed, we keep what we need for payment records, fraud checks and legal obligations, then delete it. Website form messages are deleted once they are no longer needed.
Your choices and rights
You can ask us to show you the personal information we hold about you, correct it, or delete it, and you can withdraw consent to optional emails at any time. Email [email protected] or [email protected] and we will reply within 30 days. We may need to confirm it’s you first. Some information, such as payment records, may have to be kept even after you ask us to delete it.
If you’re in Canada and not happy with our answer, you can contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.
Age limit
You must be at least 16 to create an account. If we learn that someone under 16 has signed up, we will close the account and delete their information.
Security
Passwords are hashed, the site uses HTTPS, and access to our systems is limited to the people who need it. No system is perfectly secure, so please use a strong password that you don’t use anywhere else, and turn on two-factor sign-in.
Changes
If we change this policy, we’ll update the date at the top. If a change is significant, we’ll tell signed-in users.
Contact
Questions or requests: [email protected] or [email protected].